Policy
Returns & Exchanges
Window
Write to us within 7 days of delivery. Keep the bag unused, with its dust pouch and tags, and share a photograph of the issue so we can arrange the return quickly.
What we replace or refund
Damage in transit, a faulty frame or clasp, or the wrong piece sent. We'll replace it with the same colourway where stock allows, or refund you in full including shipping.
What we can't accept
Used or carried bags, pieces without their packaging, and variation in mirror placement, motif alignment or dye tone — those are inherent to handwork and not defects.
Refunds
Prepaid refunds go back to the original payment method within 5–7 business days of the return reaching us. COD refunds are sent by bank transfer or UPI to details you share with us.
Still unsure about something? Contact us or email siddharth.pitstop@gmail.com.